Thank you for choosing Apex Media & Marketing India (“we,” “us,” or “our”). We strive to ensure your satisfaction with our products and services. Please read our refund policy carefully before making any purchase through our website www.apexmmi.com.
1. General Refund Policy
-
All sales of services and digital products provided by Apex Media & Marketing India are final.
-
Refunds are generally not available once the service or product has been delivered or the project work has commenced.
-
We encourage you to contact us for clarifications before making any purchase to ensure our services meet your requirements.
2. Eligibility for Refund
A refund may be considered only under the following exceptional circumstances:
-
If the service/product purchased was not delivered within the agreed timeframe and no mutually agreed extension was provided.
-
If there is a clear technical or factual error on our part preventing service delivery.
-
If the service/product received is materially different from the description provided on apexmmi.com.
In such cases, a refund request must be submitted within 7 days of service delivery or product receipt.
3. Non-Refundable Cases
-
Change of mind or customer preference after service commencement.
-
Services involving custom development, design, consulting, or marketing strategies once work has started.
-
Partial deliveries or milestones already approved by the client.
-
Free trials or demo services.
4. How to Request a Refund
To request a refund, please contact us at:
-
Email: apexmmi2017@gmail.com
-
Phone: 9289704600
-
Address: Ground Floor B-125 Okhla Phase 1 New Delhi 110020
Provide your purchase details including order number, date of purchase, and reason for the refund request. We will review your request and respond within 5 business days.
5. Refund Processing
-
Approved refunds will be processed back to the original mode of payment within 14 business days.
-
Apex Media & Marketing India reserves the right to refuse a refund if the request does not meet the eligibility criteria.
6. Contact Us
If you have questions about our refund policy or need assistance, please reach out to our customer support team anytime.
